Technical Support Representative

Full time technician needed to provide phone help desk support for nationwide Point-of-Sale Customers.

Duties will include providing support for software and hardware problems, detailed call logging of events, call escalation if necessary, ensuring resolution, and good customer satisfaction. The technician will support the installation department with programming of data, live support, and customer training. SDCR operates a 24x7 Call Center. Schedules vary and flexible on-call duty will be required.

Experience with DOS, Windows 95/98/XP/NT/2000, Windows Networking, Aloha, Sable, CTC, or PCRegister POS systems. Must have hardware and software troubleshooting experience, excellent problem solving skills, customer service skills, professional attitude, and excellent communication skills.

Compensation based on previous experience.

SDCR offers a full line of benefits including medical, dental, life insurance, and a 401K plan. SDCR Business Systems is an EOE employer. Please send resume and salary history to Frank Silva:

Email:  fsilva@sdcr.com
Fax: 858-790-7344